Privacy policy.
1. Who we are
Robson Inc. ("Robson", "we") is a Canadian company at Unit 200, 100 Park Royal West, Vancouver, BC V7T 1A2, Canada. This policy explains how we handle personal information through www.robsoninc.com (the "site") and when you contact us. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).
Our privacy contact is privacy@robsoninc.com.
2. What we collect
When you contact us. The contact form asks for your name, work email, what you are evaluating and your message, and optionally your organization, phone number and timing. We also record the page you sent it from, a reference number and the time.
When you visit. Like most websites, our web server logs each request: your IP address, browser type, the page requested and the time.
What we do not collect. The site sets no cookies and runs no analytics or advertising trackers. Its fonts and files are served from our own server, so loading a page does not send your information to anyone else.
3. How we use it
- To reply to your enquiry and follow up on it.
- To keep business records of our conversations with you.
- To protect the site and the contact form from abuse, and to fix problems.
We do not sell personal information, and we do not use it for advertising.
4. Where it is kept
Enquiries are stored on Robson's own servers in Vancouver, British Columbia, then emailed to our team through our Microsoft 365 email service, which stores our email in Canada. The contact form does not use any outside form service.
To stop spam, the form checks how often requests arrive. It does this with a one-way scrambled code made from your IP address (a hash), never the IP address itself.
5. How long we keep it
- Web server logs: up to 90 days, then deleted.
- Enquiries: as long as we need to respond and keep business records, then deleted. You can ask us to delete yours at any time.
7. Emily
Emily accounts are created and used on the Emily website, and the Emily website's own terms and privacy information apply there. Emily is hosted in Vancouver, with all data stored in Canada. When you choose a third-party AI model, that provider processes your chats; the local-model option keeps that processing local.
8. Our clients' data
When we host infrastructure or protect data for a client, we handle that data under the agreement with that client and on its instructions. This policy covers the website, not data held in our clients' services.
9. How we protect it
The site is served only over encrypted connections (HTTPS). Enquiries are stored in a restricted location on our server that only the website can write to, and access to our systems is limited to the people who need it. No system is perfectly secure, but we work to protect your information and will tell you if a breach puts it at real risk, as the law requires.
10. Your rights
You can ask to see the personal information we hold about you, ask us to correct it, ask us to delete it, or withdraw your consent to our using it. Email privacy@robsoninc.com and we will respond within 30 days.
If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia.
11. Other websites
The site links to other websites, such as the Emily website, npm, our service status page and LinkedIn. Their own privacy policies apply once you leave our site.
12. Changes to this policy
If we change how we handle personal information, for example by adding analytics with your consent, we will update this policy first. The date at the top shows when it last changed.