Robson FAQ – Everything you wanted to know.
Robson Communications Inc. is a leading Canadian provider of next generation hosting solutions that are backed by an unwavering commitment to customer service and support. We offer our clients only the very best hosting solutions backed by proven industry leading technology. Learn more about Robson.
Why should I choose Robson?
Our need to make a real difference in the lives of our customers is what drives us. It’s why we do what we do. We take ownership of the business critical data and information you entrust with us and offer solutions that are flexible, scalable and cost effective. You can grow your business with Robson knowing that your data and information is always secure and available.
How long have you been in business?
Robson Communications Inc. is a privately held company based in Vancouver, BC that opened its doors in 2002 and has experienced significant growth and expansion ever since.
How reliable are your services?
Our high-capacity network and multiple, state-of-the-art datacenters are supported by redundant environmental, power and security systems. Every server in every rack has two UPSs and two backup generators with 24×7 monitoring by our network operations center (NOC) and support engineers. What does all this mean to you? It means we offer 100 percent network uptime. It doesn’t get more reliable than that.
What makes you #1 in SMB Hosting?
At Robson, the majority of our clients are in the small to medium business (SMB) category and because of this we know exactly how to tailor our solutions to fit the unique needs of your business. All of our SMB Hosting solutions are backed by our standard setting customer service, 100 percent network uptime guarantee and leading edge technology.
Are all your datacenters located in Canada?
Yes. We have two datacenters in Vancouver, BC and one in Toronto, ON. Whether you’re from the US or EU, hosting in Canada means your private information is more consistently and efficiently safeguarded legally, potentially helping this information remain beyond the reach of US authorities.
Why don’t you have a Standard SLA?
All Standard Service Level Agreements (SLA) say the same thing. They all promise 100 percent network uptime except when maintenance is taking place or in the event of a network outage, issues with an upstream provider or natural disaster. Instead of offering you the same old song and dance, we believe in focusing on ensuring our systems are always up and running, from our network infrastructure to the multiple upstream providers that we depend on to deliver our hosting solutions. We ensure each node, system, device, switch, router and everything in between is proactively monitored so we are alerted to any potential issues before they occur. This is our commitment to you and this is why we believe our commitment means more than that other provider’s SLA you just read.
Do you have a money back guarantee?
Yes. We’re so confident in our services and our ability to deal effectively with any problems or issues you may have that if you are unsatisfied with our services within the first month we will refund 100 percent of your hosting fees. Learn more about our 30 day money back guarantee.
Can I try out your services before making a commitment?
Yes! All of our shared hosting services come with a no risk, 14 day free trial. Learn more about our free trial offer.
