Our Service Agreement
When you are a client of Robson Communications you not only have the assurance of a reliable and secure hosting environment, you are guaranteed the following service agreement.
Every hosting environment will be provided with general maintenance and performance tuning which is classified as Managed Services. Robson Communications will also fix all emergency and mission critical issues without notification.
Managed Services is defined as:
- 24 x 7 / 365 days a year. Remote and onsite availability.
- Application, system and network performance monitoring
- System security and intrusion detection
- Network security analysis and hardening
- System and application availability monitoring
- Network infrastructure configuration and maintenance
- Complete system and data backups (Disk to Disk)
- System and application patching
- Daily system and application maintenance
- Automated and non automated health checks
- Infrastructure architecture to support growth of environment
- Outage reports on all critical unscheduled outages.
- Dedicated resources to ensure coverage of availability.
| contact Sales: sales@robsoninc.com 1-877-472-3425 |
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